Dear Sir/Madam, The International Labour Office (hereinafter the “ILO”) is pleased to invite your company to submit a Proposal for Technological Upgrade of DIFE helpline (16357). You may submit a Proposal to the ILO provided that your organization is qualified, able and willing to deliver the services specified in this RFP. Participation in this RFP indicates acceptance of the Terms and Conditions applicable to ILO Contracts. Failure to comply with the requirements of this RFP and its Annexes may render a Proposal ineligible for consideration. We look forward to receiving your Proposal.