Dear Sir/Madam,   You are kindly invited to participate in the UNHCR tender for the provision of IVR Helpline System Maintenance and Support Services for UNHCR Country Office.   Time Schedule:   RFP Launch Date 15/01/2025 Questions/Clarifications submission deadline 22/01/2025 Answers to Questions/Clarifications will be posted 29/01/2025  RFP Submission deadline 05/02/2025   (Please see tender documents for exact time of the above mentioned dates)   Proposals should NOT be addressed to the email addresses in this email. Proposals should be submitted via UNHCR’s Cloud ERP Supplier Portal.   Bidder MUST be registered and the Supplier Portal can be accessed via the following URL: https://www.unhcr.org/get-involved/work-us/become-supplier/how-become-supplier  Click ‘Supplier registration portal’ for suppliers new to doing business with UNHCR. Click ‘Supplier portal log-in’ for suppliers previously registered with UNHCR. Please read Annex G carefully for registration and submission via UNHCR’s Supplier Poral.   The subject solicitation can be found on the Supplier Portal under ‘View Active Negotiations’ by searching either of the following information:   Negotiation: 993 Title: RFP/JOR/2025/993 – CISCO IP TELEPHONY SUPPORT SERVICES   During the search pay attention to indicating (see below) if you have received the invitation via the portal or not. This email does not determine your invitation status, only if you received a notification via the portal.     In order to assist you with the preparation of your offer, kindly look at the attached documents and read them carefully:   Negotiation 993 PDF Annex A1: List of Cisco licenses and servers updated Annex A2: List of Hardware and Software Subscriptions Annex B: Technical Offer Form Annex C: Financial Offer Form Annex D: Terms of Reference (TORs) Annex E: UNHCR General Conditions of Contracts for the Provision of Services – 2018 Annex F: UN Supplier Code of Conduct Annex G: ERP Supplier Portal Guidelines Annex H: Vendor Registration Form