UNICEF Thailand is seeking a qualified institution to develop the application Programming Interface (API) and integrate a Multi-Factor Authentication (MFA) to enhance the capacity of the MSO Logbook. Background Social Protection in Thailand has been a core component of the national development strategies and vision, and the Government has been investing in multiple social protection schemes over the past decades. However, the overall social protection system in the country remains fragmented- a reality that has limited the efficiency, responsiveness, and impact of multiple social protection investments in the country. Fragmentation exists at the policy, programme and administrative levels. One of the key challenges in fragmentation at programme and administrative levels is the absence of a fully-functioning single registry and an integrated management information system. To meet the overall objective and meet user needs, the system requires an enhancement on the integration of the systems including other systems within MSDHS such as, Persons with disabilities database, Child Support Grant management information system, Por Mor Smart system (MSDHS cash grant payment system), Other systems outside of the MSDHS such as Thai People Map and Analytics Platform (TPMAP) under the Office of the National Economic and Social Development Council (NESDC) and, Civil registration information system under Ministry of Interior. In terms of the data security component, according to Thailand’s Cyber Security Act B.E.2562 (2019) and Personal Data Protection Act B.E.2562 (2019), MSO Logbook is obliged to ensure that the personal data of people are secured. UNICEF’s Thailand Country Programme (2022 - 2026) aims to address the fragmentation of the social protection system at the policy, programme and administrative levels. In terms of the administrative level, there are limitations due to the absence of a fully functioning single registry and an integrated management information system, leading to limited efficiency, responsiveness, and impact of multiple social protection investments in the country. Included within the framework of the joint Programme of Cooperation between UNICEF and MSDHS (2022-2023 extended to March 2025), also it has been agreed to commission a company to develop the Application Programming Interface (API) and Multi-Factor Authentication (MFA) to enhance the operation and security functions of MSO Logbook, in order to help achieve its goal to promote well-being of the children and families in the country. Objectives, Purpose & Expected results The main objectives of this assignment are to: 1) Enhance the MSO Logbook by developing the Application Programming Interface (API) with other selected data platform/systems while applying proper security practices. The development of API will need to improve the case management module in the MSO Logbook by creating the referral system between the MSO Logbook and selected data platform/systems. 2) Develop and integrate a Multi-Factor Authentication system for MSO Logbook under the MSDHS while ensuring secured integration with essential security practices. 3) Provide a user manual for the API and MFA. 4) Organize technical training for end users and admin depending on user and role access levels. 5) Provide technical and maintenance support, including version upgrades as deemed suitable within the specified warranty period. This entails configurations and customizations applied in implementing the specific local requirements. Location and Duration: The assignment is expected to be completed within 16 months after the signing of the contract. (tentatively from April 2025 to July 2026). A detailed workplan will be agreed with the awarded contractor. The contractor will work primarily in Bangkok and in close collaboration with UNICEF which is based in Bangkok. Regular virtual or in-person meetings are expected. The assignment will be completed at the contractor’s premises. The contractor will be responsible for acquiring resources and facilities required for its completion, including any travel arrangements. In-country travel is required. To ensure a comprehensive understanding of the necessary requirements for participation in this tender, kindly review TOR in detail, particularly, section no. 7 of TOR, which outlines the mandatory and desirable qualification requirements. For full details, please refer to the attached Terms of Reference. This tender will be run through the UNICEF e-submissions system (UNGM). By clicking on the blue ‘Express Interest’ button in the UNGM tender notice, the full UNICEF e-submission system instructions to bidders document (including instructions on how to access the tender documents and submit an Offer) will be automatically emailed to the ‘contact persons’ included in your UNGM registration. Alternatively, the full UNICEF e-submission system instructions to bidders document is publicly available on the UNICEF supply internet pages here: https://www.unicef.org/supply/index_procurement_policies.html . In the tender management site, if you navigate to the documents tab and opt in to confirm your intention to submit a Bid – you will then see the mandatory placeholders for documents that must be attached prior to submitting your Offer (you will also see if there are any mandatory questionnaires to complete). As such, you are recommended to `opt in` well before the submission deadline so you are clear exactly what documents are required to be uploaded prior to completing your submission. Please note that in order to access the full-set of tender documents through UNICEF’s e-submissions system, vendors must: (1) be registered with UNICEF in UNGM as a company/NGO; (2) have successfully completed all mandatory information currently required by UNGM when registering. Please ensure that any files submitted as part of your bid are not corrupt or damaged in any way. Please exercise caution when using compressed files. Any corrupt or damaged files may lead to your Bid being invalidated. All vendors are strongly recommended to regularly log-in to the UNICEF e-submissions system to check for any deadline extensions, new clarifications, new correspondence or updated tender documents relating to this tender. Should you have any questions against this solicitation, please submit your queries to [email protected] no later than 06 March 2025 COB Bangkok time so that all queries could be clarified and circulated to all bidders before the deadline. We look forward to receiving your proposals within the given timeline. Best regards, UNICEF Supply team