Name of Service: RFP_014_2025_Consultancy Firm to Develop a Smart ODSC Web Application and AppCountry: LaosThe primary objective of this assignment is to procure the services of a qualified software development firm to design, develop, deploy, train, and maintain a comprehensive Smart One Door Service Center (Smart ODSC) platform. This platform will serve as the central digital infrastructure for modernizing public service delivery across 85 ODSC locations (indicative) in Lao PDR.Specific Objectives:·       Develop a unified digital platform to standardize and streamline ODSC operations across all centers nationwide.·       Design and deploy citizen-facing web and mobile applications from the digital platform to improve accessibility, convenience, and user engagement in public service delivery.·       Establish a centralized government portal, linked to the digital platform, to support the operational needs of ODSC staff and administrators with secure, role-based access.·       Implement end-to-end digital workflows to reduce service processing time, minimize manual intervention, and enhance operational transparency.·       Enable multi-channel service delivery mechanisms, including web, mobile, and on-site tablets as well as thermal printers to accommodate a wide range of user needs and preferences.·       Conduct structured and comprehensive training programs for ODSC personnel and relevant line department staff to ensure effective system adoption and use.·       Produce and integrate video-based training manuals within the ODSC portal for ongoing staff reference and learning.·       Lay the groundwork for scalable digital government services, ensuring the platform can be expanded and enhanced to support future service integration and innovation.3. SCOPE OF WORKThe selected firm shall be responsible for the complete development lifecycle of the Smart ODSC platform, including but not limited to:3.1 Core Platform Development3.1.1 Citizen-Facing Web PortalThe platform shall include a dynamic and user-friendly web portal designed to enhance citizen access to public services through the following features:·       An interactive service discovery interface with comprehensive and categorized ODSC, office, and service catalogues.·       Advanced search functionality, including keyword suggestions, filters, and sorting options.·       Integrated mapping tools to help users locate and navigate to nearby ODSC centers.·       Seamless integration with services from multiple ministries (e.g., MOHA, MOIC, MONRE, MOF, etc.).·       A complete library of downloadable forms, each with clearly defined requirements and checklists.·       Online service application submission, including secure document uploads.·       Integrated payment gateway supporting various digital payment options.·       Real-time tracking of submitted applications, with automated status updates and notifications.·       Bilingual interface (Lao and English) with intuitive language switching.·       Fully responsive design optimized for desktops, tablets, and mobile browsers across major platforms.3.1.2 Mobile ApplicationA robust mobile application should be developed with full feature parity to the web portal, offering:·       Cross-platform development (React Native or Flutter preferred) with deployment to both iOS App Store and Google Play Store.·       Access to all core features available on the web portal.·       Offline mode to allow viewing of basic service information without internet access.·       Push notifications to alert users of application updates and service-related messages.·       QR code scanning functionality for service details and in-person queue management.·       GPS integration to provide location-aware services and ODSC center discovery.·       Biometric authentication support, such as fingerprint or face ID, where supported by device.3.1.3 Government Staff PortalA secure and centralized portal for ODSC staff and administrators will include:·       A role-based dashboard tailored to user responsibilities and access levels.·       Multi-level access control ensuring appropriate data visibility and task assignment.·       Application processing workflows, with capabilities for review, approval, and escalation.·       Tools to support collaboration between departments and ODSC.·       A digital document management system with tagging, version control, and archiving.·       Real-time reporting and analytics for monitoring usage, service volume, and performance.·       KPI tracking to support operational efficiency and accountability.·       An integrated training module with video-based learning content for staff onboarding and upskilling.·       Built-in communication tools and notification systems for internal updates.·       Bilingual user interface supporting both Lao and English for all functions.3.1.4 Administrative Backend SystemThe backend administrative panel shall serve as the control center for system configuration and management, featuring:·       A comprehensive user management system to create, update, and manage user roles.·       Service configuration tools to define service workflows, requirements, and dependencies.·       Fee management module for setting, adjusting, and monitoring payment structures.·       Data analytics tools for tracking service usage, demographics, and system performance.·       Monitoring dashboard for real-time oversight of system health and usage trends.·       Automated data backup and recovery tools to ensure business continuity.·       Robust security measures, including audit trails and activity logging.·       Open APIs to enable secure integration with third-party government and private-sector systems.