The Asian Development Bank (ADB) is undertaking a strategic transformation to modernize its IT service delivery framework, ensuring it aligns with evolving operational needs and supports ADB’s global presence. This transformation focuses on enhancing service efficiency, improving vendor collaboration, and strengthening operational resilience through innovative technologies and refined outsourcing strategies. The overarching goal is to establish a flexible, efficient, and resilient IT support structure that caters to the needs of ADB’s diverse workforce and supports its long-term strategic objectives