United Nations Office at Nairobi (hereinafter referred to as UNON) seeks to establish non-exclusive contract(s) with qualified companies for the Provision of GSM and gateway communication services for the United Nations Office at Nairobi (UNON). The contract is anticipated to be for a period of three years with an option to extend for two additional periods of one year each (3+1+1). The Contractor shall possess the necessary facilities to provide affordable, high-quality local and international voice and data services and shall deliver seamless, multi-band wireless and wired connectivity, meeting the evolving needs of the UN community, including support for 5G and future 6G technology. The scope of services includes: • Provision of GSM and Gateway Services: Deliver advanced mobile communication capabilities tailored to UNON's needs, supporting both local and international operations. • Network and Connectivity Assurance: Conduct thorough surveys to ensure 100% network coverage within the UNON Gigiri Complex and surrounding areas, guaranteeing seamless connectivity. • Service Improvement and Reporting: Maintain a commitment to service improvement and innovation, providing regular updates on global coverage and connectivity options to UNON. • Billing and Reporting: Provide detailed monthly billing, including real-time online access to accounts, ensuring transparency and accountability in service usage and costs. The selected service provide shall be expected to demonstrate the following key capabilities: Comprehensive Network Coverage: Deliver extensive multi-band GSM services, including current and future technologies like 5G and 6G, ensuring robust local and international connectivity with a minimum of 95% coverage within Kenya and strategic global partnerships. High-Quality Voice and Data Services: Provide seamless, high-quality voice and data services that are both affordable and efficient, catering to the diverse needs of the UN community. Global Connectivity: Facilitate flexible global collaboration by ensuring uninterrupted mobile access worldwide, leveraging competitive roaming partnerships to empower UN personnel during international operations. Security and Compliance: Enhance the security of UN personnel by offering secure communication services that comply with UN standards, ensuring protection against unauthorized access and usage. Innovation and Future-Proofing: Commit to continuous innovation to future-proof the UNON communications infrastructure, integrating cutting-edge technologies and expanding global connectivity options. Reliability and Technical Support: Ensure service reliability with redundant resource centres providing 99.9% network uptime and offer comprehensive 24/7 technical support and clear escalation procedures.