Private Sector Partnerships (PSP) in Thailand has been achieving outstanding results since its establishment in May 2008. PSP Thailand continues to diversify its fundraising portfolio especially the Direct dialogue fundraising, or face to face (F2F) fundraising which are conducted in-house and Digital and Multi-Channels fundraising. Through in-house and Digital/Multi-Channels fundraising programmes, PSP generates the largest portion of funds that go directly to support refugees in Thailand and around the world.  PSP Thailand has established in-house contact center in 2021 to expedite the fundraising activities. The objective includes acquiring new donors and generating additional income from existing donors from telemarketing activities.      The service provider will be responsible to provide cloud contact centre with Customer relationship management (CRM) software that are used for outbound telemarketing campaigns, focusing with telesales functions and inbound call services to improve Acquisition and Donor Development.  PSP Thailand aims to run the project with cost efficiency while achieving an effective fundraising result from innovative cloud contact centre infrastructure. The function must equip with the automation of dialling telemarketing campaign calls and robust KPI’s tracking. As part of this process, PSP Thailand also wants to address backend data architecture/security issues that will accompany integration with Salesforce, credit card validation and other future data analysis. It is required that the cloud contact center system and CRM must be designed according to the scope of PCI DSS compliance.  Project duration: service starting from the appointment of the selected service provider for the period of one year 12 months, with the possibility of extension for an additional 12 months. (Overall, 2 years contract).  Tentative start date: 1st December 2025.  Please find attached in Annex A additional information about the services required Terms of Reference (TOR).