The main objective of this assignment is to engage a qualified contractor to design, develop, and maintain a Citizens’ Portal that aligns with the Government’s digital transformation goals. The platform will:Serve as a single access point for citizens to interact with government services.Provide comprehensive and up-to-date information on digital services.Ensure accessibility for all users, including persons with disabilities.SCOPE OF WORK:The selected contractor will undertake the following tasks:1. System Design and Development:Develop a responsive and user-friendly Citizens’ Portal integrating essential public services in line with GovStack PAERA - Princípios de Arquitetura para e-Gov1Ensure compliance with accessibility standards for persons with disabilities.Include a robust backend for data management and reporting.2.Hosting and Infrastructure:Provide hosting services with high availability, security, and scalability.Propose a transitional plan for migration to the National Data Centre when established.3.Training and Documentation:Train designated government personnel in system usage and administration.Develop comprehensive user manuals and technical documentation.Maintenance and Support:Offer a one-year post-launch maintenance plan, including software updates and technical support.Provide a Service Level Agreement (SLA) outlining response and resolution times.Please indicate whether you intend to submit a bid by creating a draft response without submitting directly in the system. This will enable the system to send notifications in case of amendments of the tender requirements. Should you require further clarifications, kindly communicate using the messaging functionality in the system. Offers must be submitted directly in the system following this link: http://supplier.quantum.partneragencies.org  using the profile you may have in the portal. In case you have never registered before, you can register a profile using the registration link shared via the procurement notice and following the instructions in guides available in UNDP website: https://www.undp.org/procurement/business/resources-for-bidders.  Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration.Search for the specific tender using search filters and subscribe to the tender in order to get notifications in case of amendments of the tender document. If you need support with the online system, you can contact the contact details of this tender as indicated in the solicitation document.UNDP OFFICE GUINEA-BISSAUPROCUREMENT UNIT