Description: Action Research to Enhance Citizens-Users’ Experience with E-Services in 2025Duration: From 1 March to 30 August 2025Overall objective: To enhance user experience with e-service portals at provincial level so that no one is left behind in Viet Nam’s government digital transformation efforts towards 2025, with a vision towards 2030 Specific objectives: (1)   A thorough review of user experience with accessibility and utility of available electronic public administrative services (or e-service portals) being provided at the central level from the National E-Service Portal and at the local level through 63 Provincial E-Service Portals in Viet Nam, with a focus on users as ordinary citizens and users with difficulties in using e-services such as persons with disabilities, ethnic minorities, the elderly and persons with low educational levels; and, (2)   Evidence-based policy and practical recommendations for central and local government agencies on relevant courses of actions on how to improve user experience on the central and provincial e-service portals, with a concrete roadmap for developing a model user-first e-service portal included in the recommendations.Please indicate whether you intend to submit a bid by creating a draft response without submitting directly in the system. This will enable the system to send notifications in case of amendments of the tender requirements. Should you require further clarifications, kindly communicate using the messaging functionality in the system. Offers must be submitted directly in the system following this link: http://supplier.quantum.partneragencies.org  using the profile you may have in the portal. In case you have never registered before, you can register a profile using the registration link shared via the procurement notice and following the instructions in guides available in UNDP website: https://www.undp.org/procurement/business/resources-for-bidders.  Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration.Search for the specific tender using search filters and subscribe to the tender in order to get notifications in case of amendments of the tender document. If you need support with the online system, you can contact the contact details of this tender as indicated in the solicitation document.UNDP Vietnam PROCUREMENT UNIT